Frequently Asked Questions
1. Can anyone participate in the program?
2. Can an existing TCI-DSL.net customer be rewarded for upgrading or adding
a new service?
3. What if my referral doesn't keep TCI-DSL.net service for the minimum
45 day requirement?
4. What if my referral signed up for service prior to
October 1, 2003?
5. Can I still be rewarded if my referral forgot to mention my name?
6. Can I receive more than one Road Runner Reward?
7. When will I receive my Road Runner Reward?
8. What are the Road Runner Reward levels?
9. Can I receive cash or credit instead of a Road Runner Reward?
10. Can I refer a returning customer for Road Runner Rewards?
11. Can existing TCI-DSL.net Referral Partners receive Road Runner Rewards?
1.
Can anyone participate in the program?
Yes. The Road Runner Rewards Program is open to everyone.
2.
Can an existing TCI-DSL.net customer be rewarded for upgrading or adding
a new service?
No. The Road Runner Rewards program is only for referrals of new customers.
3.
What if my referral doesn't keep TCI-DSL.net service for the minimum 45
day requirement?
If your referral does not stay with TCI-DSL.net for at least 45 days,
you will not be eligible to receive the Road Runner Rewards AT&T Pre-Paid
Phone Card.
4.
What if my referral signed up for service prior to
October 1, 2003?
Sorry, Road Runner Rewards are only available for referrals of customers
after 10/1/03.
5.
Can I still be rewarded if my referral forgot to mention my name?
Yes. Simply call TCI-DSL.net during regular business hours within 15 days
of your referral signing up for TCI-DSL.net service and provide the name
of the customer you referred. The Road Runner Rewards program is only available
for customers who sign up for TCI-DSL.net service after 10/1/03.
6.
Can I receive more than one Road Runner Reward?
Yes! You will receive a Road Runner Reward for each referral that signs
up for a service (see Rewards list) and maintains an active account
in good standing for at least 45 days.
7.
When will I receive my Road Runner Reward?
Your Road Runner Reward will be mailed to you automatically, once your referred
customer has remained a customer in good standing for 45 days.
8.
What are the Road Runner Reward levels?
Services and their corresponding Reward levels are available from the
Rewards list.
9.
Can I receive cash or credit instead of a Road Runner Reward?
Road Runner Rewards are available in the form of AT&T Pre-Paid Phone
Card in the increments described on the Rewards
list.
Rewards cannot be exchanged for cash or credit.
10.
Can I refer a returning customer for Road Runner Rewards?
Yes. We are always happy to have another customer return to TCI-DSL.net.
11.
Can existing TCI-DSL.net Referral Partners participate in the Road Runner Rewards
program?
Yes. TCI-DSL.net Referral Partners may participate and will receive Road Runner
Rewards every time they refer a new customer to TCI-DSL.net, through the
duration of the program.
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